You can contact your guests using our guest chat feature. The feature allows both the hotelier and the guest to initiate the chat. If this feature is not activated for your property, please get in touch with your Business Development Manager 

You can view the contact details of the guest 3 days prior to the check-in date., and contact the guests. 

You may initiate a guest chat following the below-mentioned steps. 

Step 1: Login to the InGoMMT Extranet- https://in.goibibo.com/accounts/login/?next=/extranet/

Step 2: Click on ‘Guest Chat’

Step 3: Enter the Booking ID or the guest's name and click on ‘Initiate Chat’

Make sure you reply to all the guest chats and solve queries instantly

You may follow the below-mentioned steps to find the contact details of the guest:

Step 1: Login to InGoMMT Extranet-https://in.goibibo.com/accounts/login/?next=/extranet/

Step 2: Click ‘Bookings list’, under ‘Bookings’ tab

Step 3: Click the guest's name to see all its details

Click here to view the guest details.