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Frequently Asked Questions
Payments & Taxes
Payment Account Details
0
Payment Information
5
How do I access my payment information on InGo-MMT Extranet?
What information can I find in the booking details table?
How can I see the detailed breakdown of a specific booking's payment?
How can I access my booking voucher?
How can I search for a specific booking's payment details?
GST & Invoices
6
Can I partner with MakeMyTrip and Goibibo if my property is not GSTN registered?
Am I liable to give GST invoices to the guests?
What are the mandatory fields required on a tax invoice?
Why do MakeMyTrip and Goibibo charge 18% GST on commission even if the sell price of the property is less than 1000?
At what price should I raise the invoice to the guest?
See all 6 articles
Virtual Credit Card (VCC)
3
How can I charge a Virtual Credit Card (VCC)?
How can I set a password for the Virtual Credit Card (VCC)?
When can I charge the Virtual Credit Card (VCC)?
TDS & TCS
12
What is TCS?
How I will get the credit for the TCS amount which Goibibo and Makemytrip deduct?
Why is additional component of TDS getting deducted against the bookings?
Will TCS also be deducted along with TDS?
Will TDS be deducted if I don’t have a PAN card?
See all 12 articles
Domestic Payments
1
I want to receive payment after check-in of a booking. Is it possible?
Invoices
0
Tax
0
International Payments
0
Pricing & Availability
Price Management
0
Inventory Management
8
How can I update the inventory for my property?
How can I update the prices for different rate plans?
How can I update Extra Adult and Extra Child Rates?
How can I block or stop receiving bookings for specific dates?
How can I unblock the blocked inventory?
See all 8 articles
Inclusions & Packages
4
How can I create packages?
How do I manage package availability, price, and restrictions?
Can I edit the inclusions after creating the package?
Can I reorder the package inclusions to be visible in a certain order to the guests?
Meal Plan based Linked Rates
4
What is a linked rate and how does it work?
How do I edit linkage rules?
What if I need to update the child rate plan price?
What if I want to go back to not using linked rates?
My Bookings
Booking Management
13
How can I check the bookings that I have received for my property?
How will I be notified of my bookings other than the Extranet?
How do I get to know if I have received the booking from MakemyTrip or Goibibo?
How will I get to know about the payment status of reservations that I have received?
Where can I find all my booking vouchers?
See all 13 articles
Communication with guests
7
Can guests contact me even before booking my property?
Can I chat with my guests?
How can I contact guests who have already made a booking for my property?
How can I initiate a chat with the guest?
Can guests also initiate a chat?
See all 7 articles
Opportunity Areas
MyBiz - Corporate
7
How can I start getting the corporate bookings from MakeMyTrip and Goibibo?
Where can I find (myBiz) Corporate bookings or if there is any way to identify corporate bookings?
How can I upload GST invoice on the extranet?
Is there any specific format to upload the GSTN invoices?
How can I share the Corporate Booking invoices over e-mail ID?
See all 7 articles
Grow with Travel Agent Network
3
What is myPartner?
How can I start receiving bookings from travel agents listed on myPartner ?
What are the key benefits for me if I participate in myPartner program?
Hourly Stays
12
How can I create an Hourly Stay?
How can I set Rates & Inventory, and Restrictions for Hourly Stays?
Can I have different content for Hourly Stays bookings from the full day/parent room bookings?
Will a customer be able to book an extra bed?
What should be my Sell Rates for Hourly Stay?
See all 12 articles
Hourly Stays Inventory Cut-Off Feature
6
How can I use the Inventory Cut-Off feature?
Can I change the Inventory Cut-Off settings?
How will I know when the Inventory Cut-Off is reached?
What happens if I need to enable hourly stays after the Inventory Cut-Off is reached?
Is there a maximum limit for the Inventory Cut-Off setting?
See all 6 articles
goSTAYS and MMT ValueStays Programme
6
Who Is Eligible for the New "goSTAYS and MMT ValueStays" Programme?
Why Should I Participate in the “goSTAYS & MMT ValueStays” Programme?
How Can I Reap the Maximum Benefits of the “goSTAYS & MMT ValueStays” Programme?
How Can I Track My "goSTAYS & MMT ValueStays " Performance?
Can I Opt out of the “goSTAYS & MMT ValueStays” Programme?
See all 6 articles
Go-MMT Select Programme
4
What is the Go-MMT Select Programme 2022?
Who Is Eligible for the New "Go-MMT Select" Programme?
Why Should I Participate in the “Go-MMT Select” Programme?
Can I Opt out of the “Go-MMT Select” Programme?
Daily Steal Deals
4
What Are Daily Steal Deals (DSD)?
How Will It Benefit Your Business?
What Is the Eligibility to Participate in the Daily Steal Deals Promotions?
How to Add Daily Steal Deals?
Boost My Business
Coupons
3
How can I apply a 'Coupon Discount'?
How can I modify the 'coupon' running on my property?
How will I get to know if my 'coupon' has expired?
VDI
0
Promotions
8
What deals and discounts can I offer the guests ?
How can I configure Basic Promotions on InGo-MMT Extranet?
How can I configure Day Based Promotion on InGo-MMT Extranet?
How can I apply Early Bird Promotion from the Ingo-MMT Extranet?
How can I apply Last minute Promotion?
See all 8 articles
Special Audience Promotion
2
What are Special Audience Promotions & How can I apply?
How can I customise any Special Audience Promotion?
MMTBlack and goTribe
6
What is MMTBLACK and goTribe?
Who are MMTBlack/goTribe customers?
How will participating in MMTBlack/goTribe benefit my property?
How can I enroll my property in the MMTBlack/goTribe programme?
How can I track the performance of my MMTBlack/goTribe promotion?
See all 6 articles
Sponsored Listing
24
What is Sponsored Listing?
What are the key features of Sponsored Listing?
How do I get started?
How many clicks should I buy?
How will I know the timeline for my campaign based on the number of clicks I purchased?
See all 24 articles
Sponsored Lising 2.0
4
What is Sponsored Listing?
How does a sponsored listing help?
How do I get started with a Sponsored Listing Campaign?
What is CPC?
Property Content
General information
5
How can I change my 'Contact Details'?
How can I set the 'Check-in' and 'Check-out' timings of my property?
How can I add/ list my property on Google Maps?
How can I update the address and locality of my property?
How can I update the description of my property?
Photos
7
How can I add photos of my property?
How many photos of my property should I upload?
How can I delete the 'photos' of my property which are no longer valid?
How can I add a tag and add description to my 'photos'?
How can I change the order of my photos appearing on my property page?
See all 7 articles
Content Score
2
What is the 'Content Score' of the property?
How can I improve the 'Content Score' of my property?
Amenities
2
How can I update amenities for my properties?
How many amenities should I add to my listing for improving my 'Content Score'?
Channel Manager Settings
8
What is a channel manager?
How can MakeMyTrip and Goibibo help me choose a channel manager for my property?
How can I map my property's channel manager with InGo-MMT Extranet?
How can I check if my property is connected to the channel manager on the InGo-MMT Extranet or not?
How can I integrate a channel manager that is not available on the InGo-MMT Extranet?
See all 8 articles
Financial & Bank Details
12
How can I update my Bank details on InGo-MMT?
How can I update/change my PAN details on InGo-MMT?
How can I update/change my GSTN on InGo-MMT Extranet?
How can I update the TAN (Tax Deduction Account Number) on InGo-MMT Extranet?
Is GST registration required for all properties?
See all 12 articles
Settings
1
How can I define the 'Child Age' on Ingommt?
Action Center
6
What is Action Center?
How does the Action Center work?
Do I need to act on all the tasks highlighted in the Action Center?
How can I access the Action Center on InGo-MMT Extranet?
Can I access the Action Center via the Ingo Mobile App?
See all 6 articles
Ratings & Reviews
Understanding Reviews & Ratings
10
How can I see the guest reviews?
How can I reply to the 'Guest Reviews'?
Who can write a review for my property and are these reviews checked if they are genuine?
Are all the reviews visible to the travellers trying to make a booking?
Can I request for deleting a specific review?
See all 10 articles
Improving Your Reviews
0
Request Review from In-Stay Guests
5
How do I enable the "Request Review" feature for my property on the Ingo-MMT Extranet?
Can I customise the message that guests receive when I request a review?
How often can I request a review from a guest during their stay?
Will guests receive a reminder to submit a review if they haven't done so after receiving the initial request via the “Request Review” button?
How will I know when a guest has submitted a review?
Policies
General Policies
6
How is the guest notified about my property's 'Policies and House Rules'?
What should be mentioned in the 'Hotel Policies'?
How can I display my property under the Couple-Friendly segment?
How can I inform my guests about 'keys collection', as I might not be available at the property?
How can I define the 'Policies' and 'House Rules' for my property?
See all 6 articles
Cancellation Policies
5
How do I define the cancellation Policies?
How can I create a separate 'Cancellation Rule' for any of my 'Rate Plan'?
What are the benefits of offering 'Flexible Cancellation Policy'?
What are the different types of 'Free Cancellation Policies'?
What are Hotel Level, Rate plan level and Promotion level cancellation Policies?
Bank Details Policies
0
Analytics
Guest Insights
0
Business Insights
0
Demand Insights
0
Partner with Us
Getting first booking
0
Listing my property online
2
How can I list my property with Goibibo & MakeMyTrip?
How do I list my homestay or villa with MakeMyTrip and Goibibo?
Partnership model with Go-MMT
0
MMT Foundation- A Force for Good.
MakeMyTrip Foundation
1
MMT Foundation
New to Working with Us
New to Working with Us
12
How to log in to the InGo-MMT Extranet?
How can I Reset the InGo-MMT Extranet password?
How can I check the bookings that I have received for my property?
How can I contact guests who have already made a booking for my property?
Can I ask the guest for their arrival time?
See all 12 articles
