Yes, the Guest Chat feature allows you to interact with the guests before or after they have booked your property.
- Travellers can initiate a chat with you if they have any queries before making a reservation. Such interactions help the guests in making the right decision while choosing a property as per their requirements.
- Confirmed guests can also message you and you can also initiate a conversation with them to share important details like house rules, policies, etc. Guests can also reach out you if they want to make any special requests and want to know something about their upcoming stay.
You can easily distinguish between chats created by Pre-Booking and Post-Booking guests.