Booking Management 13

• How can I check the bookings that I have received for my property?
• How will I be notified of my bookings other than the Extranet?
• How do I get to know if I have received the booking from MakemyTrip or Goibibo?
• How will I get to know about the payment status of reservations that I have received?
• Where can I find all my booking vouchers?
• What all details about any booking can be checked on Extranet?
• How can I reject a reservation?
• How can I check the bookings that are cancelled by the guests?

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Communication with guests 7

• Can guests contact me even before booking my property?
• Can I chat with my guests?
• How can I contact guests who have already made a booking for my property?
• How can I initiate a chat with the guest?
• Can guests also initiate a chat?
• Will I be notified about guest chats?
• Can I reply to chats after the guests have checked out?