You must check the guest reviews for your property routinely in order to understand your hotel operations from the customer’s perspective and improve your s...

You must acknowledge and reply to all the reviews posted by guests irrespective of it being a positive or negative review. You may follow the below-mentione...

Reviews are a clear indicator of the stay experience of the guest at your property. These are subjective and candid opinions that may vary from one guest to...

Yes, all the reviews published for your property are visible to the travellers trying to make a booking through MakeMyTrip & Goibibo.  These reviews ...

Each guest review, irrespective of being a positive or negative review, gets published after passing the moderation check only Normally, we do not delete gu...

You may follow the below-mentioned steps, to find out the name and email ID  of the guest giving the review.  Step 1- Login to the Ingommt Extranet- https:...

Yes, all the travellers can see your replies to the various guest reviews published for your property.  You must acknowledge and provide a proper reply to e...

Past reviews for your property can only be removed in case of change of management. For instance, if you  have acquired or bought a new property that was un...

Yes, you can reply to reviews using Ingommt mobile application under the reviews and ratings section.

Guests tend to post both positive and negative reviews based on their stay experience. After the customer submits a review, it undergoes a thorough moderati...