Understanding Reviews & Ratings 10

• How can I see the guest reviews?
• How can I reply to the 'Guest Reviews'?
• Who can write a review for my property and are these reviews checked if they are genuine?
• Are all the reviews visible to the travellers trying to make a booking?
• Can I request for deleting a specific review?
• How do I identify the name or the e-mail id of the guest who has given a specific review?
• Can all the travellers see my replies to the guest reviews?
• The recent reviews for my property are quite positive; can I remove the 'Past Reviews' posted by the guests?

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Request Review from In-Stay Guests 5

• How do I enable the "Request Review" feature for my property on the Ingo-MMT Extranet?
• Can I customise the message that guests receive when I request a review?
• How often can I request a review from a guest during their stay?
• Will guests receive a reminder to submit a review if they haven't done so after receiving the initial request via the “Request Review” button?
• How will I know when a guest has submitted a review?